Shipping policy
Processing Time
Orders are processed within 1–3 business days. You'll receive a shipping confirmation email with tracking as soon as your order ships.
Shipping Rates & Delivery Estimates
- Free standard shipping on every order within the United States, no minimum
- Estimated delivery: all orders ship from U.S. warehouses and arrive within 2–7 business days of shipping.
International Shipping
We currently ship within the United States only.
Order Tracking
Once your order ships, you'll receive an email with a tracking number and link. If you haven't received tracking within 3 business days of ordering, contact us at support@snoutwick.shop.
Damaged Packages
If your order arrives damaged, email support@snoutwick.shop from the email address used on your order within 7 days of delivery, with your order number and photos of the item, packaging, and shipping label. Approved claims receive a free replacement or a refund, at our discretion. See our Refund Policy for full details.
Marked Delivered but Not Received
Packages sometimes show as delivered a day or two early, or are left with a neighbor, building office, or mailroom. Please wait 2 days and check those places first. If it still hasn't turned up, contact us within 7 days of the delivery scan and we'll open an investigation with the carrier. Once the carrier confirms delivery to the address provided at checkout, we are not responsible for packages that are lost or stolen afterward, though we review each case individually.
Lost in Transit
If tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 days of the ship date, contact us and we'll send one free replacement or issue a refund, at our discretion.
Address Accuracy
Please double-check your shipping address at checkout — we're not able to redirect packages once they've shipped, and we can't be responsible for orders sent to an incorrect address provided by the customer.