Where do your products ship from?
All orders ship from U.S. warehouses through our fulfillment partners. We ship within the United States only.
How long will my order take?
Orders are processed in 1–3 business days, then arrive 2–7 business days after shipping. You'll get a tracking email as soon as your order ships.
Is shipping free?
Yes, free standard shipping on every U.S. order, no minimum.
What if my item arrives damaged or wrong?
Email support@snoutwick.shop within 7 days of delivery with your order number and photos, and we'll send a replacement or issue a refund.
Can I return something I don't need?
Yes, if it's unused and in its original packaging. Email us first for return instructions. Return shipping is paid by the customer, and a 15% restocking fee applies. See our Refund Policy for full details.
My package says delivered, but I don't see it.
Give it 2 days and check with neighbors, your mailroom, or your building office. If it still hasn't turned up, contact us within 7 days of the delivery scan and we'll open a claim with the carrier. See our Shipping Policy for details.
How do I reach you?
Email support@snoutwick.shop or call +1 630-386-1693.